Health/ Medical problems 

The dog owner advice Scissorhounds of any medical, physical, emotional issues and inform new conditions as they arise. Owners give permission for Scissorhounds to contact their dog’s Vet Clinic and discuss and health-related matters. 

 Accident/ Emergency 

Although accidents are very rare, there is a risk when handling dogs. If necessary, Scissorhounds will transport your dog to a veterinarian. In the event of an emergency, the dog owner authorizes Scissorhounds to immediately seek professional veterinarian attention for the dog.

Pet Collection and Handover

Before leaving the Scissorhounds premises, owners or authorised persons collecting their dog or cat are responsible for checking their pet and raising any visible injury, abnormality, or concern with a Scissorhounds team member at the time of collection.

By accepting their pet and leaving the premises, the owner acknowledges that they have had the opportunity to inspect their pet and, to the best of their knowledge and observation at the time of collection, the pet has been returned in good condition.

Once the pet has been handed back to the owner or authorised person and has left the Scissorhounds premises, Scissorhounds no longer has care, custody, or control of the pet. Scissorhounds cannot accept responsibility for any injury, accident, illness, or other condition that occurs or becomes apparent after the pet has left the premises, where the matter is not attributable to Scissorhounds or the services provided.

Any concerns that are visible or apparent at the time of collection should be brought to our attention before leaving the premises, so they can be discussed and addressed appropriately.

Dangerous/Aggressive Dogs or Cats / Behavioural Issues 

Owners must inform us if their dog or cat bites, is aggressive, unpredictable and/or has any behavioural issues. We will make every attempt to groom an uncooperative dog or cat, but we may not be able to complete grooming where the pet poses a threat to itself or our groomers. A fee will be charged depending on the work completed up to that point.

 Vaccination

To maintain a safe environment, we require all dogs to be current on their vaccinations, which include Distemper, Hepatitis, Parvovirus, Leptospirosis and Kennel Cough. All dogs need to wait at least 48 hours after shots before a visit. If a vaccination has lapsed and the dog requires a core vaccination (plus a booster vaccination four(4) weeks following), then they will need to wait 7 days after the booster to come in. *Owners will take full responsibility if their dogs are not fully vaccinated and get sick. 

 Fleas 

Scissorhounds requires your dog to be undertaking regular flea and worm treatments. If we find a dog to have fleas or worms we will treat these at the owner’s expense. 

 Matted dogs 

We firmly believe grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary dematting. If the matting is minimal and the dog responds well, we may brush them out for an extra fee. If we do not believe we can remove the mats promptly or we feel your pet in pain, we will not continue and will clip short/shave. We will notify you before shaving your dog, if permission to shave down is denied your pet will not get a bath or haircut and must be picked up as is. There is a greater risk of nicking, scratching, cuts etc to a matted dog during the grooming process. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching in and under the mats. 

If you will not be the one to bring your dog to us for a groom (say you asked a friend, partner or a family member to bring your dog to us ), do not forget to relay your specific instructions to them on what you wanted to be done. We will not call you. 

 Failure to do so will prompt us to do one of the following:

A. Groom the dog using his previous grooming history as reference.
B. Groom the dog based on the condition that he was presented to us.
C. Groom the dog based on what the instruction of your friend or family member has told us ( if there is any). 

 Get in touch 

Owners agree to be contacted by Scissorhounds via phone, text message or email.

 Social Media 

Owners agree that Scissorhounds can take their dogs’ photo and video for advertising and promotional purposes. The owner will inform Scissorhounds if they do not approve of this.